Terms & Policies
Reservations:
-
100% deposit taken at time of booking.
-
Payment terms considered upon request.
Cancellation policy:
-
Booking cancelled more than 28 days prior to arrival: an administration fee and any transaction fees will be deducted from your refund.
-
Booking cancelled 28 days or less prior to arrival: a choice of a full credit will be issued minus administration fees, OR a 50% refund will be returned.
-
Booking cancelled 14 days or less prior to arrival: a cancellation fee of 100% of the total booking value will be retained unless we are able to re-book the property for the full duration of your original stay.
-
The credit card surcharge will not be refunded on any circumstance
-
A full credit will be issued for inability to travel due to RED ZONE restrictions.
- TRAVEL INSURANCE:
We strongly recommend Travel Insurance as it may protect you if you cancel your holiday due to unforeseen circumstances including if you have contracted Covid and cannot travel -
Full Credit for COVID Red Zone cancellations to use within 12 months
Check-in:
-
Standard check-in time is after 2 PM while standard check-out time is at 10 AM. Requests for early check-in and/or late check-out are subject to availability.
-
Details of check-in will be emailed to guests 1 week prior to their arrival.
Security deposit:
-
A refundable $500 security deposit is held on all booking and taken before arrival.
-
If any damage has been suspected, guests will be contacted within 36 hours of departure.
-
Security deposit will be released 48 hours after check-out if no damage to the dwelling.
Medical concerns:
-
We suggest and recommend all guests have comprehensive travel and medical insurance.
-
Guests with pre-known medical conditions should make their own preparations and medical plan.
-
First aid kits are supplied in each house.
